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Three Moving Lessons from the Busy Summer Season

When a company works with a quality relocation management company, HR can rest assured that their transferees are well taken care of. However, that doesn’t mean that your company’s gatekeepers are totally off the hook. When it comes to relocation benefits, there is no one size fits all package, which means exception requests are bound to happen. Aside from selling and buying a home, the physical household goods move is the most stressful aspect of a relocation for your transferee. We are almost out of the woods with 2015’s busy moving season, so I figured I’d share some of this year’s biggest takeaways.

While household moving provides an endless vault of stories, these three moving lessons from the busy summer Relocation Conferences and eventsseason come as no surprise. I’d be shocked if you didn’t find yourself nodding along while reading.

  1. Your transferee doesn’t realize just how much they own: Luckily, a reputable mover will do an in home estimate to determine the approximate size and cost of the move. But, you’d be surprised at how many transferees forget about a storage unit they have – or jump the gun and buy additional furniture before the move. This leads to a change in cost, as well as a possible change in the size of the truck and delivery spread. It’s important to be prepared to extra storage requests or an exception request to increase the budget cap.
  1. No matter how amazing your relocation package is, your transferee will be stressed: Even when you pull out all the stops and offer white glove service, moving is stressful (especially if an entire family is involved)! Stress is normal, but it affects everybody differently. We’ve had some transferees take it out on movers, some on their relocation counselor, and some on their employer. The best thing to do is stay calm and rational, while trying to understand the pressure that your employee is under. Most issues can be resolved with a simple explanation or phone call. Some stress inducers include a denied exception request, misunderstanding of a delivery spread, or lack of knowledge about items that movers are unable to relocate (plants, propane tanks, etc.).
  1. Direct billing works better than a lump sum: While more relocation managers are switching from lump sum programs to direct billing, we still see a lot of lump sum programs out there. When it comes to household goods moving, this causes a problem because many transferees have never had to move before. Finding a reputable mover takes time, research and knowledge. Let’s be real for a second. If you give your transferee a chunk of change to move with, they are going to try and use as little as possible for the move so they can pocket the rest. This can and will lead to trouble when your employee ends up stuck in a moving scam. It’s better that you just provide the service directly – you will save yourself from a litany of exception requests, furious phone calls and discouraged employees. Plus, in a direct billing arrangement, there are no tax implications!

We understand that the summer season is stressful for both you and your transferees and that the household goods move can be especially hectic on all parties. As the craziness starts to wind down, reflect over your summer and look for any trends. The three lessons above only scratch the surface. What moving lessons have you learned over the last few month?

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MIKE CANNING
VP, Client Services

RICK CALANNI
VP of Business Development Northeast Region

 

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